Shipping policy

Orders are dispatched 2-3 days after purchase. However, please note that during busy periods such as new launches and sales, dispatch may take up to 7 working days.

Once your order has been dispatched, we estimate that it will take 2-4 business days for UK delivery and 5 to 14 business days for all other destinations. 

All our chosen couriers offer end-to-end tracking.

Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.

If you are shopping from the UK you do not need to pay any taxes or duties. If you are ordering from anywhere else in the world your order may be subject to fees and duties. 

Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal. This will be a flat fee to cover return shipping, restocking and redirection services.

If you are placing an international order, please ensure that you’ve filled in your proper address.

During the Covid-19 pandemic, please allow up to 14 business days for your order to arrive. Delays are out of our control. If your order has not arrived within 14 business days, please email us at hello@raffeofficial.com, and we will fix this for you.